FAQs
Thank you for considering a Princeton Properties Community as your new home. For more than 35 years, Princeton Properties has been making apartment living enjoyable! We proudly offer exceptional Apartment Homes and fully-furnished Corporate Housing throughout Massachusetts, New Hampshire and Maine. We offer flexible lease terms, extraordinary resident services as well as a Princeton Pledge that guarantees you will love living with us.
Our goal is to provide a hassle-free experience. Please take a moment to review the frequently asked questions.
Why does the advertised apartment rent fluctuate?
Apartment rental rates are calculated based on several factors. The factor that significantly impacts the advertised rate the most is the overall availability of the apartment home you are interested in. Rental rates are subject to change without notice but are generally updated weekly. Once you have completed an application for residency and leave a holding deposit your rental rate is locked in place.
How do I apply for an apartment?
- Complete an application for residency. Visit princetonproperties.com and click on the “apply now” tab on the community’s page that you are interested in. This will bring you to the online rental application.
- As part of the application, we ask that you upload two of your most recent paystubs or proof of income for each applicant.
- Make an online payment for the security deposit of $500.00 on the apartment you would like to lease. The final step of the application process will prompt you to make the payment using a debit card, credit card, or checking account information.
How long does it take to find out if my application has been approved?
Typically, within 48 hours from the time that you submitted the application, in most cases you can receive a decision within the same day.
Do I have to leave a deposit?
A security deposit of $500.00 up to a $1000 (varies by community) is required at time of application. This deposit allows us to remove your apartment from the market while we process your application. If we can’t approve your application, then your deposit will be promptly refunded. Additionally, if you decide to cancel your application within 48-hours of application approval, your deposit will be refunded to you.
How much is the Security Deposit?
Your Security Deposit is based upon your application screening information. Depending on your qualifications your application may be approved with conditions. These conditions mean that there are additional requirements that must be met before your application can approved. Examples of these conditions are paying a security deposit equal to one month’s rent or having a guarantor.
What are the application criteria?
To view applicant qualifications, visit our policies page by clicking here
My application has been approved, what happens next?
Congratulations on the application approval! As soon as your application is approved your leasing consultant will contact you and will send your lease documents for digital signature within 24 hours. Upon approval you will also be sent a Welcome Letter providing you with the information you need to set up utilities and move into your new home.
What utilities are included in the rent?
The utilities included in the rent vary from community to community. Once you’ve selected the community that you’re interested in visit the community’s website or contact the communities leasing office for details.
Do you allow pets?
We love pets! All of our locations are cat friendly however not all communities are dog friendly. To see which communities are dog friendly visit the community’s website. You can also view our pet policy by clicking HERE
If you moved in without a pet but decide later to add one to your home simply let the leasing office know so that they can register the pet within our system and provide you with a pet addendum.
How do I set up my utilities?
Once you’ve signed your lease agreement you will receive an invitation from Updater. This service will guide you through local utlitiy providers and account set up as well as assist you with changing your address with the USPS. This service is complementary at every Princeton location. See more HERE
What will you do to prepare my apartment before I move in?
Before a new resident moves in, each apartment home is professionally painted and cleaned. Our maintenance team conducts a thorough inspection and completes general maintenance throughout the apartment. Finally, our office inspects everything to make sure your new home is ready for moving day.
What if I move in and don’t like the apartment?
Selecting a new home is a big decision and we understand that sometimes until you’ve spent a night there you might not know if it’s a perfect fit. If there are items in the apartment that we can address we’ll make every effort to do so or based on availability we may be able to offer you another apartment. If we simply can’t find a good solution you have piece of mind with the Princeton Pledge. To lean more about the Princeton Pledge, click HERE
How do I pay rent and when is rent due?
Rental payments can be made online via the Resident Portal by visiting www.princetonpay.com. You can set up an account for each lease holder making it convenient for roommates to pay rent separately. Rent is due on the first of the month.
Will my rent increase once the lease ends and how do I renew my lease?
Generally, 75 days before your current lease agreement is set to expire the onsite leasing team will reach out to you with renewal options. Based on availability and operating costs your rent may increase for the next renewal term.
Do I have to renew my lease for another full year?
Not necessarily. We understand that sometimes you might not be sure where you’ll be in another 12 months. During the renewal conversation you can discuss alternative lease terms.
How do I give notice to move out?
A 60 Day notice to vacate is required if you decide that it’s time to move on. This must be done in writing or via email and signed by every lease holder.
What damages could I be charged for?
Life happens and we understand that there will be reasonable wear and tear. Upon moving into the apartment, we will ask you to complete a Move In Inspection form. The leasing consultant will explain this process to you and what to look for. It’s important to document any issues you find in the apartment which will be treated as pre-existing conditions that you won’t be held responsible for.
How do I request maintenance service and what do you maintain?
This is one of the best things about renting with Princeton! We take care of any maintenance issues that you experience. This can be anything from appliance issues, plumbing and anything else that comes up. To request maintenance you can submit a maintenance request by visit the resident portal at www.princetonpay.com or by contacting the onsite leasing office.
What should I do if I have a maintenance emergency and what is an emergency?
Call your communities leasing office. Every one of our locations has a 24 answering service that is able to connect you with an on call maintenance technician. Once the technician discusses the issue with you they will determine whether or not an immediate visit is required. If it’s decided that the issues must be addressed immediately a technician will be at your apartment within 30 minutes, anytime day or night 365 days a year.
Maintenance emergencies include a major appliance failure, heat or hot water issue, water leaks, or any structural items like broken windows. When in doubt do not hesitate to call!
I want to make some changes to my apartment decor. How far can I go?
We want you to make your apartment your own. While major modifications are prohibited you may be able to paint your apartment and make other cosmetic changes. Before doing anything contact your community’s leasing office and discuss your plans with the team.
What if I have to break my lease?
Life happens and plans change. If you have to vacate your apartment before the lease has expired reach out to your communities leasing office and let them know as soon as possible. There are several ways that the management team can help with terminating the lease early. In most cases an Early Termination Fee can be agreed to, once paid your obligation to the lease will end.
What if I can’t pay rent?
If at any point you find that you aren’t able to pay rent on time, contact the onsite leasing office immediately. There are several cases in which a payment plan may be able to be offered.